Shipping policy

At OFFTN Studios, each piece is thoughtfully crafted with care and intention. Please review the shipping details below before placing your order.

Order Processing & Making Time

All orders require a production (order-making) time of 10–15 business days before shipping.
This timeline applies to made-to-order and small-batch pieces, ensuring quality and precision in every garment.
Business days exclude weekends and holidays.

Once your order has completed production, it will be prepared for shipment.

Shipping Rates & Methods

Shipping rates are calculated at checkout based on your location and selected shipping method.
OFFTN Studios ships within Canada and USA.
We reserve the right to select the most suitable shipping carrier for your order.

Delivery Timeframes

Delivery timelines begin after the 10–15 business day making period and are estimates only. Delays may occur due to:

Shipping carrier delays
Customs processing for international orders
Weather or unforeseen circumstances

OFFTN Studios is not responsible for delays once the order has been handed over to the carrier.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees determined by the destination country.
These charges are the responsibility of the customer and are not included in the product or shipping price.

Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email with tracking details.
Tracking updates are provided by the shipping carrier and may take time to reflect accurately.

Incorrect Address & Failed Delivery

Customers are responsible for providing a complete and accurate shipping address.
OFFTN Studios is not responsible for packages delivered to incorrect addresses provided by the customer.
Any additional shipping costs due to address errors will be the customer’s responsibility.

Lost, Stolen, or Damaged Packages

OFFTN Studios is not responsible for lost or stolen packages once marked as delivered by the carrier.
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging.

Exchanges & Shipping

Customers are responsible for all shipping costs related to exchanges.
Original shipping fees are non-refundable.

Contact

For any shipping-related questions, please contact us at:
offtnstudios@gmail.com

Frequently asked questions

OFFTN is a Canada-based contemporary fashion brand focused on strong silhouettes, structure, and intentional design. Each piece is created with a balance of boldness and refinement, designed to hold its shape and make an impact without excess. Most styles are made to order to ensure quality and reduce waste, with select pieces available in limited quantities. We use carefully chosen fabrics and offer limited customization depending on the design. OFFTN ships worldwide, and our team is always available via email to assist with sizing, orders, or general inquiries.

OFFTN currently ships within Canada and the United States only. All pieces are made to order and require 10–15 business days for production, followed by an estimated 3–9 business days for shipping. As items are made to order, we do not offer refunds; exchanges or store credit may be provided depending on availability. Any issues must be reported within 48 hours of receiving your order.

With the exception of OFFTN Basics, all pieces across our collections are made to order and may be customized upon request. Each design is produced specifically for you to ensure quality, fit, and attention to detail. Customizations and exchanges are subject to availability, and timelines may vary depending on the nature of the request.

OFFTN collaborates with creatives, stylists, photographers, models, and industry professionals who align with our vision of strong design and intentional storytelling. We also welcome interns who are passionate about fashion, design, and brand-building and are eager to gain hands-on industry experience. For collaborations, internships, or partnership inquiries, please reach out via email offtnstudios@gmail.com with your proposal, portfolio, or relevant details.

Welcome to OFFTN Studios. By accessing or using our website and services, you agree to be bound by the following Terms of Service. If you do not agree to these terms, please do not use our website.

1. Use of Website

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have the consent of a legal guardian. You agree to use the website for lawful purposes only and not for any unauthorized or prohibited activities.

2. Products & Services

OFFTN Studios offers ready-to-wear, made-to-order, and limited-production garments. All product descriptions, images, and prices are subject to change at any time without notice. We reserve the right to discontinue any product at our discretion.

We make every effort to accurately display our products; however, we cannot guarantee that colors or details will appear exactly as shown on your device.

3. Orders & Payment

By placing an order, you agree that:

All information provided is accurate and complete
You are authorized to use the selected payment method
Prices are listed in CAD and are subject to applicable taxes

OFFTN reserves the right to refuse or cancel any order for any reason, including suspected fraud, errors in pricing, or product availability.

4. Shipping

Shipping timelines provided are estimates only and may vary, especially for made-to-order items. OFFTN is not responsible for delays caused by carriers, customs, or events beyond our control.

Risk of loss transfers to the customer upon delivery to the shipping carrier.

5. Returns, Exchanges & Refunds

All sales are final. OFFTN does not offer refunds.

Exchanges may be accepted within 7 days of delivery, subject to approval and product condition. Returned items undergo a quality inspection. Any garment found to be worn, washed, altered, damaged, or used will be rejected, retained by OFFTN, and no refund, exchange, or credit will be issued.

Made-to-order, customized, and sale items are not eligible for return or exchange.

6. Intellectual Property

All content on this website—including designs, images, logos, text, graphics, and branding—is the exclusive property of OFFTN Studios and is protected by copyright and intellectual property laws.

You may not reproduce, copy, distribute, or exploit any content without prior written consent.

7. Pricing & Errors

In the event of a pricing or typographical error, OFFTN reserves the right to cancel or adjust orders placed at an incorrect price, even after payment has been processed.

8. Limitation of Liability

OFFTN Studios shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, products, or services.

All products are provided “as is” without warranties of any kind, except where required by law.

9. User Conduct

You agree not to:

Use the website for unlawful purposes
Interfere with site security or functionality
Submit false or misleading information

Violation of these terms may result in termination of access to the website.

10. Privacy

Your use of the website is also governed by our Privacy Policy, which outlines how your personal information is collected, used, and protected.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Canada, without regard to conflict of law principles.

12. Changes to Terms

OFFTN Studios reserves the right to update or modify these Terms of Service at any time. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

13. Contact Information

For any questions regarding these Terms of Service, please contact us at:
offtnstudios@gmail.com